Most orders are delivered by tracked Australia Post or Sendle Post (dependent on destination) within 3-6 business days (based on destination).
You will receive a tracking number from our team via email once your order is dispatched, so you can track its progress.
We strive hard to keep your shipping costs as low as possible without compromising on the quality of the packaging materials we use.
Delivery within Australia
We do our best to package our items as securely as possible.
If your package is lost or has arrived damaged, please contact us by email immediately.
Please before you sign for the parcel open and inspect the parcel to insure all the items are in the good condition especially glassware.
In case of breakage please contact us right away.
Please email us a photo of the damaged item and your order number so we can lodge a claim with the delivery service.
Our aim is to delivery excellent customer service. As our glass teapots and cups are finely made from special glass to ensure the best possible brew of tea, you may notice some small imperfections in the glass itself or shape. This is normal. If you see any actual cracks in the glass, please contact us for a replacement. Do not use if any cracks are visible.
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